3.3. Take action. Speaking time.

CONVERSATION

Find a partner to work in pairs. You will find 6 problem situations below.

One of you has to complain about situations 1-3, the other one about situations 4-6.

Remember the advice from 3.1 and the expressions from 3.2.

Act out your conversations.

1. You arrive in Malta for an important business meeting. You take a taxi from the airport to the hotel and the taxi driver charges you 50 euros. You think he's cheating you.
2. You are in Malta on July 20th. You arrive at the hotel and when you go to your room you realize that the air conditioning doesn't work properly. Go to the reception to complain.
3. Two days later at the same hotel. You have a very important meeting, but the hotel laundry has ruined your favourite shirt. Go again to complain to the receptionist.

4. You are on a plane looking for your aisle seat. When you find it, you discover that it is already occupied. Talk to this person and complain because you don't want a window seat, but your aisle seat.
5. After solving the problem with the seats, the person next to you falls asleep on your shoulder. Try to wake him/her up and complain about this situation.
6. You want to complain to your travel agent because the airport shuttle was one hour late and you were about to miss your flight. 

• Go to THIS JAMBOARD and comment how the activity worked and if you feel ready to face a travel problem situation. If it is very difficult for you to do it in English, write it in Spanish.